Below are some of the questions that our funeral directors most frequently receive.
Your first point of call is a funeral director local to you. If you are using our service, please choose your local area. Your chosen funeral director will assume responsibility and arrange for the loved one to be returned home. With your consent, they will make arrangements with a funeral director local to the place of death, to ensure the safe return of the loved one.
Funeral directors are available for contact 24 hours a day, 7 days a week. They can be contacted at any time for you to seek advice based on the present situation. If death has already occurred, they will help you to take all the necessary steps to have the loved one transferred into their care. If death is imminent, they will advise on the steps that should be taken in preparation. If you are making pre-arrangements, they will provide you with the right resources.
Traditionally, a eulogy is a written tribute or speech performed at a funeral service (or memorial service) that commemorates the loved one that passed away.
A funeral service is a ceremony that takes place with the casket present. A memorial service is a ceremony honouring the loved one without the casket present. In the event of a memorial service, the cremation or burial may have already taken place.
Embalming is a way of preserving the body, in circumstances where the time period between death and the funeral is longer than normal. While some circumstances, such as repatriation (transfer interstate or internationally) may require embalming, ordinarily it is personal decision.
Anyone can make funeral arrangements, so long as the executor/s do not object. While it is common for a close family member to make the arrangements, it’s not unheard of for a friend to take over the task.
Funeral directors specialise in making funeral arrangements. More information on the role of a funeral director can be found on our ‘Role of a Funeral Director‘ guide.
A funeral service is more than a simple farewell. It is a celebration of life, a time for remembrance and reflection. Losing someone close can cause immense emotional upheaval – not only for the family but also friends, colleagues, acquaintances and the broader community. A funeral is an opportunity for all family and friends to pay tribute. It plays an important role in the grieving process, giving those touched by the loss, an opportunity to express their respect, love and grief.
Choosing cremation or burial will not alter the ability to have a traditional funeral service. A cremation is simply an alternative to burial. A cremation service can still be held in church, chapel or hall with a casket present. It may surprise you to know that in Australia, more than 70% of traditional funeral services involve a cremation service.
The total cost of the funeral ultimately should be determined by you and your family. There are four major cost components to a funeral service, these are: funeral directors professional fees, coffin or casket price, crematorium or cemetery fees and other disbursements. Requesting quotes from experienced funeral directors will allow you to see the breakdown of these costs. It will also allow you to modify any of the inclusions to adjust the total funeral cost.